Privacy information | Golden Tiger Casino
About this page
This page on goldentigercasinouk.co.uk summarises Golden Tiger Casino's privacy information. goldentigercasinouk.co.uk is not the casino and does not handle casino account verification or requests about data held by Golden Tiger. The practices below are attributed to the casino, not to goldentigercasinouk.co.uk.
Information Golden Tiger collects
Golden Tiger says it collects information when someone registers or uses a casino account, contacts the casino, or makes a deposit or withdrawal. The categories described in its policy include:
- Identity and contact details, such as name, date of birth, address, phone number and email address.
- Account details, messages exchanged with support, and records of deposits, withdrawals and wagers.
- Payment information and documents used for identity, address or source-of-funds checks.
- Online information, including IP address, browser and device details.
Why the casino uses data
Golden Tiger lists contract performance, legal obligations, consent and legitimate interests as possible grounds for processing. It describes uses including account administration, payments, support, age and identity checks, fraud prevention and regulatory compliance. It also says it may analyse preferences and usage to improve services, send marketing, and use profiling or automated decisions based on factors such as location, age and gameplay. Its policy additionally mentions using information to train and improve artificial intelligence systems.
Golden Tiger says its marketing messages include a way to opt out. Players can also ask the Casino Support Centre to change marketing preferences; the casino says processing a change may take up to 48 hours. Essential account messages may still be sent after a marketing opt-out.
Sharing, storage and safeguards
Golden Tiger describes sharing data with service providers involved in support, technology, payments, marketing and analysis, and with partners where information is needed to calculate fees or benefits. Disclosures may also arise from a business sale, legal requirements, requests from public authorities or protection of the casino's services and rights.
The casino says it retains information while a customer, legal or business need exists, then deletes or anonymises it where appropriate. Some records may need to be kept indefinitely for responsible-gambling, self-exclusion or anti-money-laundering purposes. Its verification policy separately says supplied documents are stored for five years after account closure unless a regulatory reason requires longer retention.
Golden Tiger describes encryption, tokenisation, passwords and restricted database access among its safeguards. For transfers outside the European Economic Area, it says it uses destinations with adequate protection or other protective arrangements.
Verification documents
Golden Tiger may seek documents after a deposit or before a withdrawal, and may ask for further source-of-funds or wealth information during fraud or anti-money-laundering checks. Examples include an identity document, evidence of a payment method and recent proof of residence. The casino says it may require notarised documents where necessary. If it cannot verify identity, it may freeze the account and withhold payment.
Requests and complaints
Golden Tiger describes rights to request access or copies, correction or deletion of personal information, and to object to or restrict certain processing. It also describes withdrawing consent, including by opting out of marketing. These rights are subject to applicable requirements, including gambling and record-retention rules. The casino states that requests may take up to 30 days and that manifestly excessive or unfounded requests may incur an administrative fee.
For questions or requests about data held by Golden Tiger, its policy lists [email protected]. It says a person who cannot resolve a concern with the casino may complain to the relevant supervisory authority in their country. For a question about this informational page on goldentigercasinouk.co.uk, use [email protected] instead; that address is not a channel for casino account data requests.